Thank you for choosing DilConnect. We aim to provide a smooth and valuable experience. This Refund Policy explains how refunds are handled for our subscription plans and paid services.

1. No Refund on Subscription Purchases

All payments made for DilConnect Premium, add-ons, or any paid feature are final and non-refundable.
Once a subscription or service is activated, the amount cannot be refunded, regardless of:

• User decision to stop using the service

• Failure to find a match

• Personal preference or dissatisfaction

• Change of mind

2. Non-Transferable Services

Paid plans and services cannot be transferred to another account or person under any circumstance.

3. Exceptions for Technical Errors

Refunds may be considered only in the case of:

• Duplicate payment charged by the system

• Payment deducted but service not activated

In such cases, we require:

• Payment receipt / transaction ID

• Registered phone number or email

Once verified, refunds (if applicable) will be processed to the original payment method within 7–14 working days.

4. No Guarantee Policy

DilConnect provides a platform to connect people.
We do not guarantee:

• Replies from users

• Matches or compatibility success

• Relationships, meetups, or outcomes

Refunds will not be issued based on expectations related to communication or personal results.

5. Cancellation of Subscription

• You may cancel your subscription at any time.

• Cancellation stops future auto-renewal but does not refund the current active subscription period.

Your premium features will remain active until the end of the billing cycle.

6. Contact for Refund Requests

For billing-related support or refund inquiries, contact us:

Email: support@dilconnect.in